Returns and Refunds
If for any reason you would like to return purchased wine, you can do so within 15 days. Products must be returned in new condition (including the original packaging). When an order is returned, shipping costs are the responsibility of the customer. If the customer has difficulty with reshipment, please contact firstname.lastname@example.org and we will guide you through the process. No orders with shipping charges due will be received by Caverna do Vinho.
After confirming the amount and condition of returned merchandise and finding no irregularities, we will send correspondence to the bank that administrates your card on the same day we receive the product. We will request a refund to the cardholder of the purchase price of the returned product, minus the original shipping costs. Shipping costs are the responsibility of the customer. An email will be sent confirming the refund.
In case of an order cancellation, if the product has not yet been shipped, the customer will receive an immediate refund of the amount paid. If the cancellation occurs after the wines have been shipped, we will refund the value of the purchased product. Expenses related to freight will not be refunded, and the return of merchandise will be the responsibility of the customer.